e-commerce in Colombia

e-commerce in Colombia

Over the past few months, e-commerce in Colombia has grown significantly, making it one of the most competitive countries in the region, alongside Brazil, Mexico, and Argentina. This is a consequence of the current pandemic and a journey towards Digital Transformation that began several years ago. But do you know what it is? Do you know how it can benefit your company? Do you know what the main challenges are? We will tell you everything in this article.

Entrepreneurs and micro-entrepreneurs have been forced to seek alternative forms of marketing other than traditional ones due to the current Coronavirus crisis in order to survive, utilizing technological tools and the internet, including resources such as E-commerce. They have found multiple benefits in this tool.

Let’s Understand, What Is E-commerce?

Have you ever made an online purchase? Have you seen products for sale on the internet? That is precisely what e-commerce is, a virtual store for products and services. It is the platform that allows you to manage a catalog of products linked to powerful tools that will help you boost your sales. With e-commerce, you can:

  • Sell your products
  • Provide online quotations
  • Manage online orders
  • Accept payments in various forms
  • Handle price lists by customer level
  • Generate catalogs automatically
  • Integrate e-commerce with your administrative system

There are multiple types of e-commerce; you can learn about them all here.

How Can E-commerce Benefit Colombian Entrepreneurs?

While being an entrepreneur in Colombia is already challenging, with the COVID-19 crisis, innovation has become a necessity. Pay attention to the following figures:

According to the most recent report by Mercado Libre, orders in our country have grown by 119% between April 24 and May 3 compared to the same period in 2019, making it the second country with the highest growth after Chile (+125%).

During this period, there was also an increase of more than 366,000 new online buyers in Colombia (113% more than in 2019) in various categories such as health and medical equipment, consumer goods and food, home, furniture, garden, entertainment and fitness, and computing. Furthermore, all types of buyers (sporadic, frequent, and loyal) increased their purchasing frequency in Latin America. Data taken from Grupo Bancolombia

These figures are an excellent indication of how buyers have changed their consumption patterns because it’s not just the market that is evolving. E-commerce in Colombia is growing and marking the starting point for new forms of commerce that are already very popular in other parts of the world.

Therefore, we can conclude that virtual sales have become an excellent option for Colombian entrepreneurs, ensuring that they remain relevant, productive, and competitive in the market.

Main Challenges of E-commerce in Colombia

There are many challenges that Colombian entrepreneurs will have to face, but at the same time, there are advantages. Among the main challenges, we list the following:

Information and Knowledge:

It is essential for entrepreneurs to undergo a complete Digital Transformation process in their organizations, but also in their minds, to acquire the necessary knowledge about e-commerce. This includes choosing suppliers, tools, add-ons, logistics, and everything needed to navigate this stage successfully and reap the maximum benefits.

According to María Fernanda Quiñones, Executive President of the Colombian Chamber of Electronic Commerce, entrepreneurs “must be trained in areas such as formulating e-business plans, creating digitalization routes, training and implementing digital marketing, reaching the entire value chain, and monitoring KPIs, among others.” Knowledge is crucial in this process, or at least surrounding yourself with a good provider who possesses it and actively accompanies you in the process.

Roles and Departments:

It is crucial for Colombian entrepreneurs to understand that digital transformation requires companies to evolve. The positions required for the management and administration of e-commerce are very different from those in traditional physical businesses, although some remain the same.

This doesn’t mean that you will no longer need your regular employees. It’s still essential to have personnel capable of managing inventories, logistics processes, packaging, dispatch, etc. The key is always in training.

Among the new positions or departments you should be aware of are:

  1. E-commerce Manager
  2. CRM Administrators (Sales Team)
  3. Customer Service Personnel
  4. Digital Marketing Analysts and Strategists
  5. SEO Specialists
  6. Designers
  7. Software Architects

In this regard, one of the most efficient ways for Colombian entrepreneurs to incorporate these new positions is by partnering with a Digital Marketing Agency that specializes in this area, with specialists and multidisciplinary teams.

Logistics:

Entrepreneurs must have a 360° view of the entire process that a consumer goes through to obtain their products or services, which includes everything that happens within and outside of e-commerce, to ensure that the consumer ultimately receives the product. This encompasses everything necessary in terms of shipping. Therefore, you must estimate:

  1. Payment methods
  2. Delivery times
  3. Shipping costs
  4. Cities to be covered
  5. Sales capacity

By having this information clear, you will ensure that your customers are very satisfied with your products or services, making the user experience pleasant both inside and outside your virtual store.

Thus, E-commerce in Colombia presents a promising outlook for small, medium, and large Colombian entrepreneurs, as obstacles can turn into great opportunities. To achieve this, it is essential to start your e-commerce and digital transformation now; the time is now. Contact us!

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Models in Multi-Level Marketing

Models or matrices in Multilevel Marketing

In the previous article, we explained How to Understand Multilevel Marketing and how to grasp this business model. In this article, we explain the Basic Fundamentals of Multi-Level Marketing that are useful to understand this business model and then apply them to the TecnoCommerce MLM e-commerce platform.

MLM Matrix (Forced Matrix)

Of all the MLM compensation plans, the matrix model (also known as a forced matrix) is probably the simplest to understand. It starts at the top of your matrix, and as it grows, your organization fills the assigned positions below you (like an organizational chart).

Of course, there are slight variations that can be applied to the matrix model, but in general, the functionality is practically the same. As your organization grows, the levels of your matrix increase, and these levels provide you with residual income. This residual income is paid through commissions from product sales or recruitment achieved in your organization.

The basic matrix model for an MLM compensation plan involves two size factors, A x B.

  • A (Children Limit): It’s the first level and the number of levels in the matrix. It consists of members you personally recruit into your organization.
  • B (Matrix Depth): It’s the number of levels deep in the matrix. Some compensation plans limit this number, while others do not.

The standard MLM compensation plan matrix looks like this:

multilevel models

Example of a Fixed Matrix

The above is a 3X2 matrix (2 levels deep and three levels wide) and is a simple example.

More complex matrix models can extend infinitely in both width and depth, or they may have size limitations to trigger a matrix cycle or limit commission payments.

The two major variations in matrix models are whether the matrix is fixed or not.

Fixed Matrix Model

The fixed matrix model places limitations on the standard matrix, usually in the form of size restrictions. Typically, there will be a limit in the form of A x B to trigger a cycle event.

A cycle is what happens when the matrix fills up, and it usually involves the person at the top of the matrix “cycling” and being rewarded with a commission payout.

After cycling, the member is placed in another existing matrix within the company or at the top of a new fixed matrix. From here, the member attempts to fill the matrix again for another commission payout.

Fixed matrices generally have size limits, often in small numbers (2 x 3 or 2 x 2 are quite common) to reward regular commission payments for those who recruit heavily into the business.

Due to the nature of the fixed model, it is commonly affected by what is called “spillover.” We’ll explain spillover a bit later, but the essence of it is that the matrix can fill more quickly from the work of your upline or those above you in a fixed matrix.

Due to these limitations, matrices fill up and new matrices are started, which is why this fixed matrix model is also known as the “Breakaway Model.”

The Breakaway Model is the most common within MLM business schemes. It relies solely on a team of distributors “breaking away” to form their own groups when they achieve a certain level of success.

Almost all major MLM companies use some form of the breakaway pattern. Its dependable structure is highly successful for dedicated distributors.

Within the breakaway model, there are two groups of distributors: Marketers and Marketing Leaders. Each is paid different types of bonuses and various commission scales.

Starting as a Marketer, the associate can advance and, as they do, they could earn more. Once they have reached the point where they would qualify for the full differential bonus, they can “break away” and start their own team (new matrix).

When they have achieved the breaking point, their only way to earn more money is to become a Marketing Leader.

Depending on the company, the associate may have as many people as they want on the first level of their business, also known as their baseline. This will help boost their commission.

This model is complex, so you will likely need to employ some marketing strategies to help you succeed. You’ll want to add members to your downline so you can generate more income. By doing this, you pass on the position to help your guests see the benefits of joining.

Marketing will also help you succeed more in deliveries.

What Is Spillover?

When a new associate joins an MLM company with a fixed matrix compensation plan, they are placed at the top of a new matrix. However, this matrix is a branch of their upline’s matrix, which in turn is a branch of their upline’s matrix.

Spillover is what happens when someone located in a higher matrix above the associate in question fills a spot in their matrix, which in turn corresponds to a spot in the downline in the associate’s matrix.

Let’s say, for example, that the associate is in the first level of their upline’s fixed matrix (their leader), and their upline (leader) fills that first level. The next level down (the first level of the associate’s matrix) can be filled over time through the recruiting efforts of their upline (the leader), thus filling the other levels of the associate’s own matrix without the associate making any effort.

Here’s an example:

MLN overflow

Example of Fixed Matrix Spillover

In the above matrix, you can see how the associate’s own matrix (referred to as “You”) fits with their upline’s matrix (Leader). For spillover to occur, let’s assume their upline (Leader) has filled their corresponding first line (points A and B), where they are located.

Let’s assume the associate (You) directly recruits someone for position C, and then their upline (Leader) manages to recruit another member. Since the leader’s first line is full, the available spot downward is in the associate’s matrix (You), so the spot gets filled at point D, from their upline (Leader). The filled point D affects both their own baseline and their upline’s matrix (Leader).

This effect is called spillover and doesn’t require any effort from the associate in question (You) to fill a spot in their own fixed matrix. This isn’t good for maximizing everyone’s effort.

Advantages of the Breakaway or Fixed Matrix Model

This model is stable, having existed for over 50 years. This reliability provides peace of mind as well as the highest potential earnings of all available MLM business plans.

This model is also guaranteed to be safe and not a scam. It has been observed by regulators at the state and national levels in various countries.

Disadvantages of the Breakaway or Fixed Matrix Model

While it is a successful model, the breakaway plan has its drawbacks. The payment method is one of them.

Payments are usually sent monthly and often take weeks to reach the associate. This means you will go through long periods without seeing any income, which can make it difficult to keep motivated.

This plan tends to have monthly volume requirements, and if they are not met, you will not get paid. It is also more challenging to convince others to join this type of plan. Its complexity makes it difficult to explain to people who are interested in joining.

Standard Matrix Model

This standard variation of the matrix compensation model is much more open because there are no restrictions on the width and depth of the matrix you create. Each person on your first line (baseline) generates an independent branch of your matrix, and over time, the idea is to grow these branches to multiple levels deep.

Because there are no size restrictions on your matrix, you can have as many people in your baseline and grow your organization as many levels as possible.

The standard matrix compensation model is not affected by spillover because each branch below your baseline runs independently. Therefore, the unfixed matrix model initially depends more on your own ability to fill it with recruits. In this sense, the team’s influence decreases in the early stages of building your organization.

UniLevel MLM Plan

The UniLevel MLM Plan is applied by many network marketing companies, providing an opportunity for groups or individuals to earn significant profits.

UniLevel MLM Plan

Structure of the UniLevel MLM Plan

One important thing about this UniLevel Plan is its simplicity, making it easy for networkers or MLM companies to explain it to new recruits willing to join the MLM business.

The UniLevel Plan allows affiliates to introduce new participants to their first level. There is no width restriction, meaning members can sponsor an unlimited width under their baseline, and the compensation is distributed to a limited depth. Additionally, all first-level efforts do the same to earn bonuses or compensation.

To make a UniLevel Plan more attractive, the MLM company can introduce some rewards or incentives whenever a member introduces a set number of first-level recruits.

Binary MLM Plan

The Binary MLM Plan is the most popular plan among MLM companies, network marketers, part-time workers, and members who want to earn through MLM businesses.

binary MLM plan

Structure of the Binary MLM Plan

In MLM companies, new members are introduced into the binary tree structure, i.e., one on the left and one on the right in the sub-tree. In general, one sub-tree on one side is known as the Power Leg, while the other is the Profit Leg.

The Power Leg grows by placing new members, even introduced by previously enrolled members. New members in the Power Leg are placed under an available leaf node in the binary tree. When a member works to grow their Profit Leg, some compensation is distributed, calculated by a formula that uses a certain pairing value with the Power Leg, which can be 1:1 or 2:1. But let’s explain this a bit better.

The binary model, which is the most recently created of MLM models, stands out from the rest. Exceptionally, this strategy doesn’t include levels. Instead, it relies on two “legs”: the right and the left.

A “leg” refers to a line of distributors.

Within this model, the associate receives payment based on the volume of each of the two legs.

Quick start bonuses are available for distributors, and group bonuses help compensate marketers at the top.

Although this model has changed in some ways since its creation, it can be one of the easiest to understand. It’s also quicker to explain, which could help improve the associate’s success rate.

In this plan, distributors work to increase the volume of both legs, but they only get paid for one of them. The payout comes from the leg with the lower volume. This is a significant point to consider when comparing MLM business models.

Balance is the goal here, as you want to generate as much income as possible. For example, if one leg is worth $50,000, and the other is only $10,000, the commission the associate receives is based on the $10,000 line. Therefore, the time spent growing the other leg is essentially wasted.

The commission they will receive is a percentage of that lower volume section.

Throughout the entire organization, commissions are capped. This ensures that the company will never pay more than what is sustainable.

Advantages of the Binary Model

This model is much less complicated than the others, which can make it more attractive to newcomers as it’s easier to understand. Instead of dealing with all kinds of positions, the associate only has to worry about two lines of distributors.

While other plans require the associate to add and oversee multiple marketers, the binary model typically only allows them to sponsor two to four people.

Generally, this model is paid out weekly, leading to higher loyalty. This frequent payment can make it much easier to keep motivated, so people are willing to stay.

And teamwork is more natural with this plan, due to how it’s set up.

Disadvantages of the Binary Model

While payments are typically made weekly, they are often low when the associate is just starting out. This can be frustrating, especially for those who come in with high hopes. However, distributors will see earnings faster this way, even if they are low.

The two-leg system has its advantages but comes with a significant drawback. If one line is very successful, the associate has to work hard to ensure the other one is as well. Otherwise, the less successful one essentially has no value.

So, the associate needs to focus on building both legs equally or as close to each other as possible, as they won’t find any success in focusing on just one side.

If you want to start your project, we invite you to read the article Create your Multilevel Marketing E-commerce. Feel free to contact us; we are experts and will be pleased to assist you. Click here.

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Multi-level marketing

Understanding Multi-Level Marketing

Multi-Level Marketing (MLM) is a strategy used by some direct sales companies to encourage their existing distributors to recruit new distributors. They pay existing distributors a percentage of the sales made by their recruits. The recruits are known as a distributor’s “downline.”

All distributors also earn money through the direct sale of products to customers. Amway is an example of a well-known direct sales company that uses multi-level marketing.

In other words, multi-level marketing is a strategy in which associates are rewarded not only for the sales they generate themselves but also for the sales generated by the people in their organizational structure or network. It is also referred to as MLM (Multi-Level Marketing).

Multi-Level Marketing Differs from Pyramid Schemes

This is different from a pyramid scheme. However, according to the United States Federal Trade Commission (FTC), some multi-level marketing companies constitute illegal pyramid schemes due to their resemblance and exploit members of their organization.

Multi-level marketing is a type of direct selling. Typically, salespeople sell products directly to consumers through recommendations and word-of-mouth marketing.

MLM representatives not only sell the company’s products, but they also encourage other people to join the company as distributors to share their recommendations that turn into sales.

There’s Great Appeal in Multi-Level Marketing

The appeal of Multi-Level Marketing as a business model lies in its ability to generate linear income through both direct sales and residual income from building a network of associates who learn to do the same.

As an entire team is created, growing in a network-like structure through word-of-mouth recommendations (similar to the growth of social networks like Facebook, WhatsApp, and others), there is a significant increase in product positioning in the market.

This generates revenue that allows for the creation of a compensation system that encourages and motivates the work of all distributors in sharing the products or services they use. Since, in addition to product delivery, there is an implicit training service that the distributor must provide, more satisfied customers are achieved, obtaining the desired results.

This leads to more sales, which means that distributors not only earn income from their physical efforts to place a product but also have the potential to create assets that generate passive income when they train other distributors to do the same, through the construction of a solid and ethical network distribution business for products and services.

Not Everyone Is Happy

Companies engaged in Multi-Level Marketing have faced criticism and lawsuits due to their similarity to illegal pyramid schemes. They are accused of setting product prices, high initial costs, focusing on recruiting low-level sellers over actual sales.

There are also allegations of pressure on sellers to purchase and use the company’s products, potential exploitation of personal relationships for sales and recruitment purposes, complex and sometimes exaggerated compensation schemes, and cult-like techniques that some groups use to enhance the enthusiasm and devotion of their members.

However, leading global multi-level marketing companies have succeeded through honest and responsible business practices.

For example, in the USA, Herbalife was investigated since 2014 for alleged pyramid scheme usage in its recruitment systems. The FTC (Federal Trade Commission) closed this case in July 2016, defining that, although Herbalife’s business model is not a pyramid scheme,

It must restructure its compensation model so that 80% of distributor rewards come from direct sales to end consumers, and not primarily from self-consumption. This case is very important as it has repercussions for all network marketing or multi-level marketing companies.

Major Multi-Level Marketing Companies

Examples of major global companies that apply multi-level marketing models include: Avon, Yanbal, Amway, Cristian Lay, Dolce, Ebel, 4 Life, Herbalife, Natura, Nature’s Sunshine, Nikken, Omnilife, Oriflame, SwissJust, and Mary Kay.

Most MLM setups have at least two levels of depth, with participants working at different tiers. Some may have five or more depth categories.

Read our next article to learn about the Models or Matrices in Multi-Level Marketing.

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workflows

What are workflows in digital transformation and what are they for?

When we need to automate management processes through online digital platforms, the use of Workflows is essential. Here, we will clarify what they are and what they are used for in Digital Transformation.

A Workflow in digital platforms is a functionality that allows actions to be executed based on the trigger of an initial element. These actions can also be executed based on logical conditions of the AND type (all must be met) or the OR type (at least one must be met).

Workflows help automate processes in digital platforms related to Intranets, CRM, behavior-based email marketing, among others.

Here, we will provide three examples of the application of workflows in different platforms:

  1. Workflow in an Intranet:

In organizations, processes of all kinds are managed. For example, there are processes related to receiving invoices from suppliers, which require multiple review and approval steps.

The first step is usually the receipt of the physical (or electronic) invoice in a warehouse. This invoice is entered into the platform with all its data and corresponding backups (evidence that the products or services were delivered).

Then, the invoice and its attached documents are escalated to the subsequent levels for review and approval processes. This occurs in production, management, and administration departments until payment to the supplier is approved.

Each of these steps can involve only review/approval and/or review/approval/issuance, including associated supporting documents.

Information submissions are done through online forms, where files in PDF format or image formats are also uploaded.

In this case, each of the steps is configured in the Workflow to be triggered when the user clicks on the corresponding approval/rejection/issuance buttons as needed.

When a user clicks on the button to escalate the process to the next department, the Workflow automatically sends an email to the responsible party for the next step with a link to the corresponding form. This process continues until the completion of the process.

  1. Workflow in a CRM:

In Customer Relationship Management and Sales Force Automation (CRM) platforms, the use of workflows is typical. This is done for calculating the probability of success percentage for a business opportunity or for automatically changing an opportunity from one state to another within the sales stages (pipeline) to manage the sales funnel.

What is typically done is defining a set of parameters associated with the opportunity that, together, can provide a subjective indication of the probability of success.

It is worth noting that the fact that it is subjective does not mean that the criteria are not standardized. That is why vendors are usually not allowed to edit the probability of success field (to avoid divergence of criteria). Instead, it is automatically calculated by a Workflow.

The better and the greater number of positive parameter values associated, the higher the probability of success, and vice versa.

The factors typically taken into account for this calculation include Sales Stage, Customer Relationship Level, Type of Proposal (firm or budgetary), among others.

In this case, a Workflow is configured for each percentage value to assign (typically 10%, 20%, 30%, etc.).

Each Workflow is triggered when the condition is met that an Opportunity has been created or modified.

Additionally, the factors involved are evaluated, and based on their combination, the percentage value of the probability of success is determined.

  1. Workflow for Behavior-Based Email Marketing:

Behavior-based Email Marketing evaluates various factors related to user behavior on Internet portals and/or emails sent to them (openings, link clicks, file downloads, bounces).

Once the platform detects a behavior (e.g., visiting a product/service category, adding a product to the shopping cart, filling out a form), it labels and/or segments the user. This is done with the aim of using it as a condition to send marketing campaigns and/or nurturing campaigns by sending valuable content.

In this case, the configuration of campaigns is done through a Workflow that is triggered by an initial condition (e.g., the user belongs to a specific segment or has filled out a specific form).

Once in the campaign, the first email is sent, and it is evaluated whether it was opened or not by the recipient within a waiting time period. From there, two branches are derived depending on whether the email was opened or not. Then, the steps of the Workflow continue, evaluating various conditions and executing corresponding actions.

All of this is done under the methodology of Conversion Funnels to maximize sales potential.

Finally, the use of Workflows as explained in all these cases constitutes the use of Artificial Intelligence applied to organizational processes in Digital Transformation.

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conversation Robots or ChatBots

Conversation robots – ChatBots

Hello, friends. Today, I want to tell you about Conversation Robots or ChatBots I’ve been working on in recent days. I’ve known about them for a while now.

The first thing I’d like to say is that it’s typical for websites to have a Live Chat installed, and no one attends to it. It doesn’t matter how much documentation and training you’ve provided to the client. Many entrepreneurs or sales executives simply don’t value website Live Chat platforms correctly, even though they can’t detach themselves from WhatsApp, which is also an instant messaging tool.

The reasons they give for not using Live Chat are always procrastination excuses.

Companies that properly use Live Chats to assist their visitors sell more, period. If you’re there to clarify something for a potential customer and you propose a conversation, they will do it when they genuinely want to make a purchase.

So, given this situation, the best solution is to use a ChatBot that can handle the first level of customer support, both for the sales department and post-sales support.

How ChatBots Can Help You

A well-configured sales ChatBot allows for proper prospecting based on the responses to visitor interactions. Once real interest is confirmed, it can escalate the conversation to a sales executive to continue and seek to positively close the deal.

In the case of technical user support, once you apply the Pareto principle, 80% of support requests are related to 20% of service factors. Thus, it is possible to configure conversation rules that guide users toward solutions to their common problems.

A ChatBot is nothing more than an artificial intelligence tool that responds to user conversations based on keyword matching that triggers rules configured through a workflow.

Depending on the strategic objective of the ChatBot, its main mission is to guide the user through questions formulated in their responses that act as triggers, persuading the user to move in the direction that interests us for segmentation and prospecting, or to help them address their concerns or issues.

A ChatBot can also respond through various channels, both through the website (on desktop screens or mobile devices) and through Instant Messaging platforms like Telegram, Messenger, or WhatsApp.

Additionally, with the right Live Chat platform, it is possible to assist visitors from browser applications or through Telegram.

Furthermore, it is possible to generate Support Tickets in a helpdesk platform directly from the Chat platform with the contents of the conversations.

Unlike a human operator who has specific working hours, ChatBots can work 24 x 7 x 365.

Let ChatBots Start Campaigns

On the other hand, a well-configured ChatBot can initiate marketing campaigns through instant messaging platforms with one-on-one conversations.

Instant messaging message open rates are above 80%, whereas email open rates do not exceed an average of 15%.

This means that ChatBots can be used passively (receivers/inputs) as well as proactively (emitters/outputs).

Additionally, it is possible to create various ChatBots and specialize them by topic. It is not the same to have a ChatBot specialist in sales as one specialized in technical support.

One of the advantages of using ChatBots as profilers or prospectors is that they serve as the first phase of filtering, only escalating to those users who can truly be potential customers. This makes more efficient use of our human team’s time, allowing them to focus on quality rather than quantity.

For all these reasons, ChatBots are growing in such a way that it is increasingly common for us to be assisted by these types of operators in place of humans in the initial user support phase.

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management of ICT resources

Manage your ICT resources in Medellín

If your company in Medellín has a correct information and communications technology infrastructure , it requires a platform that is responsible for the management of ICT resources and is supported by a simple interface, facilitating the work of its technical support department.

With TecnoITM , you will receive automatic reports from the devices connected to your network, as well as user requests. Managing your organization’s ICT resources , tracking support activities with automatic email notifications, and methods to build a database with basic information about your network topology will be possible thanks to this efficient platform.

Hardware, software and ICT resources

The hardware and software of each company is very important . Well, on these and with these we carry out work daily for our clients; one day they fail translates into losses. Therefore, managing them properly is essential.

On the other hand , each organization must have a space for PQRS , to give users and visitors the opportunity to share with and towards us their Questions, Complaints, Claims and Suggestions. For some years now, clients have stopped being passive agents and have become prosumers who are key to achieving the success of our objectives. In addition, it is important that the possibility of receiving support tickets is also provided. and that the team in charge of responding to them is notified via email to speed up response times.

As we know that most organizations must have external suppliers , our TecnoITM platform allows us to control these contracts, as well as manage inventories, among others.

Whatever the niche of your company in Medellín , it is very important that it currently has technological platforms suitable for all audiences. This will generate value to its activities, counting on this as part of a strategic line, and not something tertiary to which adequate attention is not given.

The functionalities of TecnoITM, for the management of your organization’s ICT resources, are the following:

Automatic hardware and software inventory

Manage your assets by inventorying your computers and software, based on queries from a server to the agents installed on the monitored computers. On the other hand, the SNMP (Simple Network Management Protocol) analysis functionality is integrated.

  • Detailed view of assets, with their network connections and ports
  • Complete history for each asset modification
  • Installed software
  • Inventory of network components, remote port connection (IP address, MAC address, VLAN, network exit, etc.)
  • Data center management (rooms, cabinets, racks, PDUs)
  • Advanced streaming system to deploy software installations or run scripts and commands on computers without overloading the network
  • Easy-to-use web interface

Management of spare parts and consumables

Keep track and plan spare parts and consumables such as toners, inks, etc. From the moment they are reserved until they are requested.

  • Asset Reserve

  • Reservation administration for materials in the installed base inventories
  • Opening of requests via web or email

Help desk and knowledge base

Manage a Helpdesk or help desk to manage your organization’s internal PQRS based on a knowledge base.

We comply with the specified standards of ITIL v2, the most widely accepted best practice framework for service management software.

  • You can write articles with the built-in WYSIWYG editor
  • Restriction to a number of participants (entity, group, user)
  • Link items to inventory and ticket equipment
  • Frequently asked questions (FAQs) are also available as a subset of the knowledge base for end users.
  • Knowledge base linked to tickets that can automatically escalate issues, changes or projects
  • Analysis, planning, solution
  • Expense management
  • Valuable data from your assets: total cost of ownership, hardware failure monitoring, etc.

Technical support team management

Manage ICT technical support priorities. Open, close and reopen support requests, assign services in real time, and more.

  • Tracking service requests
  • ICT technical support priority management
  • Assignment of support requests to technical staff

Financial and administrative management of ICT assets

Financially and administratively manage ICT assets, including contracts for infrastructure support that are managed through contracting.

  • Contract administration (loans, rentals, rents, insurance, maintenance and services)
  • Fill out warranty information for your devices and receive alerts once they expire
  • Business administration (manufacturers, suppliers, transporters) and associated contacts.
  • Establish budgets and associate materials to them.
  • You can see in real time the resources consumed and remaining in each budget
  • The platform calculates the total cost of ownership (TCO) of the property
  • Stores documents associated with the purchased goods (invoices, delivery notes, technical documentation, etc.)

Analysis of efficiency and productivity

Keep reports on the efficiency and productivity of your hardware and software assets, as well as your human team. Learn about inventory statistics and support.

  • Inventory Reports, during a given period including: Materials by type, Financial information, Materials by status
  • With its open database, the platform can connect to external reporting tools, such as Metabase
  • Support Service Reports, during a certain period, with number of tickets by: state, taxpayer (applicant, observer, technician) during a period of time, Material characteristic (brand, type, model, location, operating system)

If you acquire our TecnoITM platform, for the management of your company’s ICT resources:

  • We will look at how online documents are managed effectively
  • We will show you in detail what a document management system is
  • You will know the advantages of having a document management system
  • The TecnoITM brochure so you know the aspects covered by our service
  • A FREE consultation with one of our expert consultants

Contact us now and manage the ICT resources of your organization in Medellín correctly. We will be happy to help you and expand your capabilities. We will do that and more for you. We are TecnoSoluciones , Business Solutions on the Internet.

Do you need Hosting and Domain? We can help you with that if you click on TecnoHost.net

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If you require quick advice or consulting on this topic, you can acquire the service of Instant Consulting in a block of 30 minutes, 1 hour o 2 hours.

We will coordinate a meeting with a Senior Consultant from our team, who will answer your questions about it, guiding you as necessary; In addition, we will provide you with the downloadable video of the session.

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productivity with remote working

Keep your company productive with remote working

As entrepreneurs and leaders of our organizations, and consequently, our employees, we must be responsible and aware of the global situation caused by the Coronavirus. For whatever reasons this situation has arisen, it is important that we take action and seek solutions that allow our company to continue functioning normally.

Yes, it’s possible that we’ve never had to consider this before, and the idea of having our human resources scattered may be a bit intimidating. However, it’s time to see this as an opportunity to try new tools and work methods.

The Human Resources department in companies requires technological platforms that allow the efficient management of processes, even through telecommuting. Yes, that’s right! This is possible and allows your employees to carry out their tasks from their homes without affecting their performance.

What are the essential elements for my employees to maintain productivity while working from home?

The mindset of your employees is the most important factor when implementing telecommuting. Therefore, below, we will provide you with three tips that will be very useful during these times of accelerated action:

  • It’s important to consider that tools are not everything; in other words, our employees must feel a sense of belonging to the organization and be responsible enough to perform just as well, if not better, than when they are in the office. That’s why it’s essential for you to be a good leader and view obstacles as opportunities for both organizational and professional growth.
  • Trust your employees. Highlight their strengths and express gratitude for their contributions to the organization. Don’t forget to provide guidance and support when they are doing something that’s not quite right. If you instill confidence in them, they will hesitate to disappoint you and their performance will remain high, regardless of their location.
  • The company, whether it’s in your name or you are in charge, belongs to everyone, and teamwork is essential to achieve objectives. Value all the people who are part of your organization so that they also value their role and are willing to achieve goals, even if their work method needs to change.

Now, speaking of tangible tools, the most necessary ones for telecommuting productivity are:

  • A computer or laptop (preferably a laptop for greater mobility).
  • A reliable Internet connection.
  • Accessories for making video calls, such as a microphone, headphones, and webcam if it’s not built into the machine.
  • Human resources software. The quantity and variety depend on your organization’s needs and the level of control you need over your employees.

Is there Human Resources Software that can help my organization maintain productivity through telecommuting?

Absolutely, yes! There are many types of software that can help maintain and even increase productivity with telecommuting. For example, TecnoHRM offers the following features:

  • Monitoring of employee punctuality and attendance at the company.
  • Access to employee records.
  • Management of absence permits and approval of these permits.
  • Administration of vacations or sick leave.
  • Allows HR teams to maintain a list of job offers, define vacant positions, and store applicant information.
  • Automation of the employee evaluation process in different departments.
  • A repository for storing and managing knowledge.
  • Generation of work hour reports by projects or services.
  • Analysis of efficiency and productivity.

These are just some of the highlighted features of TecnoHRM, which can contribute to maintaining productivity through telecommuting.

Technology is at our disposal to make the most of it and use it to our advantage. This is the perfect moment for your organization to evolve. Turn your challenges into solutions and opportunities.

We also recommend reading our article on How to Manage Your Employees in Medellin During a Pandemic Like Coronavirus. In it, we discuss other Online Management Systems that can be very useful for your company during these challenging times.

Contact us now. We can work together to implement telecommuting in your organization and thus maintain its productivity. We would be delighted to assist you in expanding your capabilities. We will do that and more for you. We are TecnoSoluciones, Business Solutions on the Internet.

Need Hosting and a Domain? We can assist you with that by clicking on TecnoHost.net.

¡Request an Instant Consulting Session!

If you require quick advice or consulting on this topic, you can acquire the service of Instant Consulting in a block of 30 minutes, 1 hour o 2 hours.

We will coordinate a meeting with a Senior Consultant from our team, who will answer your questions about it, guiding you as necessary; In addition, we will provide you with the downloadable video of the session.

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Coronavirus

How to manage your employees in Medellín when there is a pandemic like Coronavirus?

The coronavirus went from being an Asian disease to becoming a pandemic that is affecting everyone in many ways, not only in terms of health but also economically and socially. From the racism that Asian people experienced in other parts of the world to the postponement and cancellation of major events that have always been important to everyone.

It is because of all of the above and what is still to come that entrepreneurs in Medellin and throughout the country must be seeking solutions to manage their employees when there is a pandemic like the Coronavirus.

It is very likely that in the near future, telecommuting will be more common than ever due to the pollution we know the city is facing and because of the Coronavirus itself. So, what better than to take action quickly and look for solutions, not problems?

A few years ago, telecommuting was very uncommon and, moreover, very difficult to control. The internet was not the fastest, computers could not handle many business software, employees were not trained to use the tools at their disposal, and there were not many optimal ways to track hours, performance percentages, among other things.

Knowing all of this, as mentioned above, the present is different. It would be very strange for Medellin, being the technological capital of Colombia, not to have tools that allow companies to continue their usual work remotely.

Changing Paradigms

It is normal if you have not implemented telecommuting before and are afraid that things will not go well or that your employees will not fulfill their tasks. However, on the one hand, it is always good to be open to change, especially when it is something that will benefit you. On the other hand, you must trust your employees, and there are tools with which you can monitor them to be more at ease. Online Management Systems take care of all of the above and even more.

For example, TecnoHRM allows you to manage your human resources with the following actions:

  • Control access, punctuality, and attendance
  • View personnel records
  • Manage permissions
  • Provide self-service
  • Human development
  • Recruit and select
  • Evaluate
  • Manage knowledge
  • Report working hours
  • Analyze efficiency and productivity

How do you manage the human resource management of your organization?

It is important, both for you and for your employees, to use technological tools that pave the way for performance improvements and resource and process optimization. As mentioned earlier, you must be prepared in your organization to implement telecommuting and see it as an opportunity to try new things and make the most of it.

We recommend opening the links we have provided in this article so that you can better understand user management and so that, in the face of a global pandemic like Coronavirus, it does not affect your company and your employees so much.

Did you know that, thanks to the Cloud Intranet System, members of your organization can interact with each other and manage internal resources? Let these situations that are arising in Medellin due to Coronavirus become opportunities for you and transform frustration into evolution for your business. Remember that leaders must be resilient and set the best example for their team. The motivation that your employees see in you towards the organization will be the same motivation they want to experience.

Changing Mindsets Thanks to Coronavirus

Now, these systems and tools that we have already mentioned can also be implemented before there is possible chaos or lack of control in Medellin and the country in general, to inform, for example, and get used to them. Many companies are already doing this to track project hour deviations, control employee entries and arrivals, share important information, use a cloud space as a repository for the entire team, etc. The possibilities are many, and the scope of these tools depends on how much you want to control and achieve.

You can also share information about Coronavirus with your employees, such as videos, posts, infographics, news, articles, etc., to prevent possible contagion and maintain constant communication with your team. The Intranet System mentioned two paragraphs ago, although it may seem like an isolated way to transmit information, can ensure that your team is constantly working together, as it should be. You can find out which phase a process is in, that information belongs to everyone, and many other things.

If you want to manage your employees in Medellin when there is a pandemic like Coronavirus, contact us. We will be delighted to help you expand your organization’s capabilities. We will do that and more for you. We are TecnoSoluciones, Business Solutions on the Internet.

Need Hosting and a Domain? We can assist you with that by clicking on TecnoHost.net

 

 

 

 

 

 

 

 

 

 

 

 

 

 

¡Request an Instant Consulting Session!

If you require quick advice or consulting on this topic, you can acquire the service of Instant Consulting in a block of 30 minutes, 1 hour o 2 hours.

We will coordinate a meeting with a Senior Consultant from our team, who will answer your questions about it, guiding you as necessary; In addition, we will provide you with the downloadable video of the session.

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Strategic Marketing Plan

How to generate a strategic digital marketing plan that gives real results?

We understand the current need for small and medium-sized businesses to increase their sales. And it becomes essential to optimize resources to the maximum. Not only in terms of money but also in terms of time and human capital. That’s why today we will give you some powerful keys to generate an effective digital marketing strategic plan.

What is a Strategic Marketing Plan?

So, a Strategic Marketing Plan is nothing more than defining methodologies to follow, with objectives, execution time, and resources. Imagine that you are planning the perfect vacation; you have a budget, some places you would like to visit, some possible means of transportation, how many days you will stay, and who you would like to go with.

You plan all of this meticulously to make it perfect. Well, you should do the same with your digital marketing strategic plan, where the destination is those objectives you want to achieve.

Let’s Get Started

The first thing you should do to create a digital marketing strategic plan is to identify your current situation. In a holistic and complete way, you must be very clear about your business model and the fundamental bases; on them, the foundations of your strategic marketing plan will grow.

To do this, I recommend applying the CANVAS business methodology. If you do it consciously and in detail, you can conceptualize your business at a level where you will clearly identify your unique value proposition. This will be super useful for creating the Strategic Marketing Plan, so it’s essential to identify it well.


Now that you have identified your unique value proposition, what makes you different from the rest, perfect! The next step I recommend is to study your competition in as much detail as possible, identifying what they do, how they do it, what strategies they follow, what works for them—everything.

Clearly, this is not to copy them; it’s to know very well what I need to overcome, where I want to go, what makes me vulnerable, what I should never do for anything in the world, and why not? To get some inspiration as well.

Now, you know your company inside and out, you have your value proposition, and you know your competition well, what’s next?

Set Objectives

The next thing you need to do is set the objectives you want to achieve with your digital marketing strategic plan, which should be achievable, measurable, and time-bound. Once you have this information, you are ready to define the specific strategies you will execute in that marketing plan. It’s not the same if you implement a conversion strategy as if you implement one to generate leads; the tactics are different, and it all depends on the objectives of your campaign. Below, I will give you some tactics that can work for your digital marketing strategic plan.

SEO Optimization

This tactic involves optimizing your website to rank it on Google’s search engine. What does this mean? With good SEO work, you can attract many visits and traffic to your website organically. So, optimizing the SEO of your website and all the places where you have a digital presence should be one of your priorities.

Email Marketing

This marketing tactic has evolved in a way that campaigns are now intelligent and highly automated, guiding and following prospects in detail according to their behavior. It’s no longer just simple emails or newsletters. Without a doubt, you should get to know the powerful tool TecnoMatic.

Social Media Campaigns

It’s essential that, before creating accounts on social media, you first identify which ones are ideal for your type of business. Maintaining a social media presence in the right way requires a lot of time and dedication, but it can be very effective in providing value to your prospects and attracting new followers who can later become potential customers.

Advertising Campaigns

Non-organic campaigns undoubtedly accelerate results when it comes to conversion objectives. However, as they require a financial investment, I recommend being very cautious and methodical in configuring your campaigns. Depending on your business goals, you can choose to advertise on social media or platforms like Google Ads. I recommend that you visit TecnoAds.

Geolocation

If your business has a physical store, this tactic will be very beneficial. It allows you to appear on Google Maps, for example, when someone searches with keywords related to your business.

These are just some tactics and tools that will allow you to carry out an effective digital marketing strategic plan in an initial phase.

There’s something super important you should keep in mind to finish the first cycle, and that is to constantly evaluate the results of your campaigns. Start with an initial state and compare it to a final state after the campaigns. This way, you can measure the ROI and the overall outcome of the marketing plan correctly. Then you can conduct A/B tests to identify the most effective tactics that work best for you.

If you want personalized advice and guidance for your strategic marketing plan, contact us directly through our WhatsApp. It will be great to help you.

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We will coordinate a meeting with a Senior Consultant from our team, who will answer your questions about it, guiding you as necessary; In addition, we will provide you with the downloadable video of the session.

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Website for reservations

How to have a website for reservations?

Do you know websites that sell air tickets, hotel reservations or tourist tours? Would you like to have one like this? They do not work like a common e-commerce, since they contain special functionalities, but everything is possible if there are professionals involved.

A website for reservations or booking facilitates the purchase of services and also allows users to reserve the spaces that are available without having to contact your company or customer service.

You create the rules you want and that best suit your business strategy ; For example, you can allow only one day to be reserved per event, or, on the contrary, it can only be reserved for blocks of minimum days.

These web pages have the basic modules that are within all electronic commerce, such as registration or login. A booking can also contain the content pages you want, for example: Contact us, Our values, Testimonials, Blog, etc… so that, in this way, you provide reliability to your visitors, and do not limit yourself only to selling .

Likewise, you can connect your booking with the social networks of your company or business, or direct link to WhatsApp so that, just by clicking on the icon, you are redirected to a link with a personalized message that will reach you on WhatsApp; and thus, everything is more immediate.

A website for reservations or booking falls into the category of electronic commerce, for the simple fact that something is being sold, and it is not just a catalog, but visitors can do the purchasing process themselves and manage reservations as they wish , as long as the site allows it (the rules mentioned above).

There are certain key elements that a reservation website must have, among them are:

Métodos de Pago - Páginas web

Multiple payment methods :

It is important that the user has several options to pay for the services they wish to reserve, since, currently, there are different credit and debit cards, as well as places that allow physical deposits of money. There could also be the possibility of paying in installments, this depends on you, but limiting the payment methods too much will limit your income as well.

Expresiones de lenguaje y tipos de moneda

Language expressions and types of currency :

Surely you have a defined target audience for your company and booking, which is super important, it is basically the beginning of the beginning, but other people will also arrive who will surely be close to those you are looking for and who come from different parts of the world, which which means that they also handle other types of currency. If you want to sell to Chileans, you will know that the prices will be in Chilean currency and that there will be language expressions that they will understand perfectly, but what happens if a Colombian arrives?

página web para reservaciones

Calendar :

This may seem very obvious, since we are talking about a reservation website, but try not to rely on your obvious things, because you may miss them. You should have a calendar that is visible and easy to interact with. There the user can choose the time range they wish to reserve.

Descuentos y regalos

Discounts and gifts :

Promos exist in all electronic stores, and booking should not be left behind. This is a way to hook users, but it is not done excessively or unconsciously. That is, you must be clear about how much percentage discount you can make, in which services you will make them available and why. In other words, it is important that there is always a sales strategy involved. Why not do a week of discounts for Valentine’s Day? Or special packages for Christmas? All of this will depend on your target audience and the services you offer.

Correos electrónicos automáticos

Automatic emails: Technology brings great things to make the life of the entrepreneur easier; Among them is email automation. In this case, you can set up an email every time the user reserves something, but does not purchase it; or, when you already acquire the service; among others. You will save costs and time. Furthermore, this is practically immediate and the user will be very pleased.

página web para reservaciones Integration with other tools :

Knowing the analytics of your booking, allowing different payment methods, carrying out marketing strategies, and so on, are possible if you integrate your e-commerce with other tools. In addition, this way it will be scalable and differentiate itself from the competition.

Adaptación de pantalla para celulares

Screen adaptation for cell phones :

If you know how technology is working today and you have a smartphone, you will know that, thanks to the immediacy that smartphones offer us, the percentage of use of them is much higher than that of computers or tablets. Therefore, if you have a website, it is vital that it adapts perfectly to cell phone viewing; And if it is e-commerce, much more so, since the devices from which most people buy online are cell phones. If your booking does not adapt to these devices, you will be losing potential clients, that’s for sure.

Tecnosoluciones has all the capabilities to develop a reservation page for your company or business, with personalized functionalities ; We are backed by years of experience, effort and work in web development and 360-degree digital strategies. What are you waiting for to experience a real digital transformation? Write to us directly on WhatsApp by clicking HERE . We will wait for you.

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¡Request an Instant Consulting Session!

If you require quick advice or consulting on this topic, you can acquire the service of Instant Consulting in a block of 30 minutes, 1 hour o 2 hours.

We will coordinate a meeting with a Senior Consultant from our team, who will answer your questions about it, guiding you as necessary; In addition, we will provide you with the downloadable video of the session.

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